Frequently Asked Questions · Recruitment Agency
Answers to common questions about AI phone screening for recruitment agencies: outbound calls, candidate scoring, ATS and spreadsheet workflows, the inbound candidate line and pricing.
Product questions
How does AiScriba work for recruitment agencies?
Import your applicant spreadsheet or connect your job board, define the screening questions for the role, and the AI phones every candidate. It asks your questions, confirms availability and salary expectations, scores each applicant, and books interviews for the qualified ones. You get a ranked shortlist in your dashboard.
Can the AI really make outbound calls to candidates?
Yes. Unlike a simple answering service, AiScriba places outbound screening calls at scale. It introduces itself as your agency's recruitment coordinator, retries unanswered numbers at sensible intervals, leaves voicemails, and follows up by SMS so you reach far more applicants than a recruiter could by hand.
How are candidates scored and ranked?
You set knockout questions (for example, a required certification or shift availability) and weighted scoring questions per job. The AI records each answer, applies your rules, and produces a score plus a short summary for every call, so your shortlist is ranked on the criteria that matter to the client.
Does it integrate with my ATS or spreadsheet workflow?
The built-in candidate CRM accepts CSV and Excel imports from any job board or ATS export, and you can export scored shortlists back out in one click. Direct integrations with popular applicant tracking systems are available on the Agency and Enterprise plans.
What happens when a candidate calls back or has questions?
Your inbound line is covered 24/7. The AI recognizes returning candidates, answers questions about the role, pay, and location, updates their application status, and can complete the screening or book an interview right there on the call. Anything it cannot handle is summarized and routed to the right recruiter.
Pricing questions
Can I change plans later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Is there a free trial?
Yes! All plans come with a 14-day free trial. No credit card required to start.
What happens if I exceed my call limit?
We will notify you when you are approaching your limit. Additional calls are billed at a per-call rate, or you can upgrade your plan.
Do you offer annual billing?
Yes, annual billing is available with a 20% discount. Contact us for details.
Still Have Questions?
Our team is here to help. Get in touch and we will get back to you within 24 hours.